Refund & Cancellation Policy

This policy applies to registration fees paid to IgniVeer Ventures LLP for the GanitVeer championship. Please read it before you register.

The policy

• Cancellation within 3 days: you receive a full refund if you cancel the registration within 3 days of the original registration and payment date.
• Cancellation after 3 days: registrations cancelled after that 3-day window are not refundable, for any reason on the participant's side.
• If we cancel or postpone a season: every affected registrant receives a full refund, without exception.
• Duplicate charge: if a payment is charged more than once for the same registration due to a technical or duplicate-payment issue, the duplicate charge is refunded in full. This is not subject to the 3-day cancellation window, since it is not a participant cancellation.
• If we cannot deliver the exam: if we are unable to deliver the exam due to a failure on our platform or systems, affected participants are offered a full refund or a rescheduled attempt, at our discretion. This is a separate case from the points above. It is a technical failure during a season that is otherwise going ahead, not a cancelled or postponed season, and it is distinct from participant-side internet, device, or power issues, which are covered under the Disclaimer and are not eligible for refund.

How to request a refund

To cancel a registration within the 3-day window, email support@ganitveer.com with the child's roll number or the registered email and phone number, so we can find the registration. Approved refunds are processed within 7-10 business days and returned through our payment gateway to the original payment method.